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SHIPPING & RETURNS

Shipping 

All items are made to order and will be shippeded within 1-2 weeks from purchase date generally with Italian postal service.

Following the dispatch of your order, an e-mail with the tracking number of your package and instructions of how to track it will be sent.

Once dispatched the items will be delivered in:

- 4/7 business days  if in Italy

- 6 business days if in Europe

-10 business days if in Mediterranean Basin

-14 business days if in North America

-15/20 business days if in the other countries of Africa, Asia and America

-14 business day if in Oceania.

Delivery times are only estimated and can vary according to each country’s regulations and/or inconveniences caused by the COVID emergency.

Tracking


The shipments can be tracked through ‘Shipment Search’ on Italian postal service website.

Not all postal service shipments include tracking all the way to the destination. See below for a list of countries eligible for international tracking to the destination:  

 

Albania, Argentina, Azerbaijan, Bahamas, Barbados, Belarus, Belgium, Belize, Botswana, Bulgaria, Burkina Faso, Cape Verde, Cambodia, Cameroon, China, Colombia, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Finland, France, Georgia, Germany, Ghana, Gibraltar, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Ireland, Jamaica, Japan, Kenya, Korea (the Republic of), Kuwait, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Malaysia, Maldives, Malta, Moldova, Netherlands, New Zealand, Nigeria, Oman, Pakistan, Palestine, Papua New Guinea, Poland, Portugal, Romania, Russia, Rwanda, Saint Lucia, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Taiwan, Thailand, Togo, Tunisia, Turkey, Uganda, United Arab Emirates, Great Britain, United States of America, Uruguay, Vietnam, Virgin Islands, Zambia.

Taxes 

 The customer will be responsible for the payment of customs duties and local taxes where required. All costumers from the EU will have no additional taxes as we ship from Italy.

 

Shipping rates

- in Italy we automatically provide free shipping for order over euro 70. In case of smaller orders the shipping fee is EUR 10.

 

- for the following countries  we automatically provide free shipping for orders over 90 euro. In case of smaller orders the shipping fee is EUR 15.

EUROPE

Albania, Andorra, Austria, Azores, Belgium, Belarus, Bosnia-Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Greece, Guernsey, Ireland, Iceland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Man Islands - Great Britain EU, Moldova, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Czech Republic, Republic of San Marino*, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Hungary, Vatican*.

 

MEDITERRANEAN BASIN

Algeria, Egypt, Israel, Jordan, Lebanon, Libya, Morocco, Tunisia.

 

OTHER COUNTRIES OF AFRICA

Angola, Ascension Islands (UK), Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Comoros, Congo (Peoples' Rep. Congo (People's Rep.), Côte D'Ivoire, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Djibouti, Guinea, Guinea Bissau, Equatorial Guinea, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Central African Republic, Republic of the Congo, Reunion (Islands), Rwanda, St Helena (Island Of), St Thomas And Principe, Senegal, St Helena (Island Of), Trinidad and Tobago. St. Helena (Island of), St. Thomas and the Prince, Senegal, Seychelles, Sierra Leone, Sudan, South Sudan, Swaziland, Tanzania, British Indian Ocean Territory, Togo, Tristan Da Cunha, Uganda, Zambia, Zimbabwe.

AMERICAS

Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire - (Netherlands Antilles), Brasile, Canada, Cayman Islands, Cile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Ecuador, El Salvador, Falklands (Islands), Giamaica, Grenada, Groenlandia, Guadalupa, Guatemala, Guyana, Guyana (French), Haiti, Honduras, Martinica, Messico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Porto Rico, Repubblica Dominicana, Saba - (Netherlands Antilles), Saint Barthelemy - (St. Barth), Saitn Eustatius - (Netherlands Antilles), S. Cristoforo, Saint Lucia, Saint Pierre & Miquelon, Saint Vincent (E Granadines), Samoa Britanniche, Sint Maarten, South Georgia and The South Sandwich Islands, Stati Uniti, Suriname, Trinidad & Tobago, Turks And Caicos Is., Uruguay, Venezuela, Vergini (Islands) - Br, Vergini (Islands) Usa - (St. Tomas & St. Croix).

 

OTHER COUNTRIES OF ASIA



Afghanistan, Arabia Saudita, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambogia, China, Corea Del Nord - Rep. Dem., Corea del Sud, Emirati Arabi Uniti, Filippine, Georgia, Giappone, Hong Kong, India, Indonesia, Iran, Iraq, Kazakistan, Kirghizistan, Kuwait, Laos, Macao, Maldive, Malaysia, Mongolia, Myanmar Burnma (Burma), Nepal, Oman, Pakistan, Qatar, Singapore, Sri Lanka, Tagikistan, Taiwan, Thailand, Timor Orientale (Est), Turkmenistan, Uzbekistan, Vietnam.

- for the following countries we provide free shipping for orders over 150 euro. In case of smaller orders the shipping fee is EUR 20.

OCEANIA

Australia, Cook (Islands), Fiji (Islands), Guam, Kiribati, Marshall (Islands), Micronesia (Caroline Islands), Nauru, Niue, Norfolk Island, New Caledonia, New Zealand, Palau, Papua New Guinea, Pitcairn, Polynesia (French), Saipan (Mariana Islands), Solomon (Islands), Samoa (American), Scattered Islands, French Southern and Antarctic Territories, Tokelau, Tonga (Islands), Tuvalu, Vanuatu, Wake, Wallis & Futuna (Islands).

REST OF THE WORLD

If your country does not appear among the above listed countries, please contact me by email for more information on costs and delivery times.

Return & Exchanges

Because each custom creation is unique and hand made, refunds and exchanges are on a case by case basis.


Items may be returned within 5 days from arrival, unused, and will be refunded or exchanged in case of sizing issues.

Please write to info@emiliasiano.com if you have size uncertainties or any other question and I will be very happy to help out. 

To be eligible for a return, your item must be unused and in the same condition that you received it. To return your product, please email me at info.emiliasiano@gmail.com.

You will be responsible for paying  your own shipping costs for returning items. Shipping costs are non-refundable.
Depending on where you live, the time  for your exchanged product to arrive, may vary.

I cannot be held liable for items damaged or lost in transit.

 

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